The Player's Club Is Going Online.

Seven Feather’s Portal Frequently Asked Questions

Q: What is the Players Club portal and why do I need it?

A: The Players Club portal is a web-based opportunity for our Team and Guests to interact in a new, technologically advanced way. The portal also allows our Guests to be better informed on things such as:

1. 1. 1. Tier/point status
      2. Offer updates
      3. Promotions
      4. Events

Q: Are my offers redeemable via the portal?

A: Yes. Click on the offer you would like to use, and a sidebar will appear with the next steps to redeem. Processing could take up to 24 hours to remove the offer from your portal after redemption.

Q: Will I receive special offers on the portal?

A: Yes. Stay tuned 😉

Q: Can I create a new players club account on the portal?

A: Yes. To create a new account please follow the steps below after the portal is live on our website:

1. Go to My Portal
2. Input your information
3. Your account is active upon verification of ID on Seven Feathers Property.

Q: I am a current Players Club member, how do I activate my portal account? 

A: Existing players can follow the steps below to create their account:

1. Go to My Portal and select “New User” 
2. Input your information which includes:
3. Players Club card number 
4. Email
5. Password creation
6. Date of birth
7. Zip code 

*A verification email will be sent to the email address included above to finalize account activation.

Q: Is the Player Portal accessible on desktop and mobile devices?

A: Yes. The portal is web-based. This means it is available via our website and is accessible on both desktop and mobile devices. This is not available via a mobile app.

Q: Why are my points not updating as I play? 

A: Point updates can take up to 24 hours to appear on the portal. 

Q: Is my Casino Host information available here?

A: Yes. You will receive Host communications on the Player Portal, and their contact information is provided if you are to have any questions/comments/concerns! 

Q: I am a new player without a host, how do I get in contact?

A: Just email our team at the address near the bottom of the portal and we will connect you.

Q: If I make an update to my account on the Player Portal, is it live in my player account?

A: No. These updates are sent to a Seven Feathers Team Member who is authorized to make account changes. These updates could take up to 3 business days.

Q: Am I able to get Win/Loss statements here?

A: Yes. There is a Win/Loss button towards the bottom of the page. Click that, and the document is downloadable.