Your Player Portal.
Access your account information quickly and securely through our easy to use online portal.
The Player's Club Is Going Online.
Learn more about your new player portal by watching the video below!
Seven Feather’s Portal Frequently Asked Questions
Q: What is the Players Club portal and why do I need it?
A: The Players Club portal is a web-based opportunity for our Team and Guests to interact in a new, technologically advanced way. The portal also allows our Guests to be better informed on things such as:
- Tier/point status
- Offer updates
Q: Are my offers redeemable via the portal?
A: Yes. Click on the offer you would like to use, and a sidebar will appear with the next steps to redeem. Processing could take up to 24 hours to remove the offer from your portal after redemption.
Q: Will I receive special offers on the portal?
A: Yes. Stay tuned 😉
Q: Can I create a new players club account on the portal?
A: Yes. To create a new account please follow the steps below after the portal is live on our website:
- Go to My Portal
- Input your information
- Your account is active upon verification of ID on Seven Feathers Property.
Q: I am a current Players Club member, how do I activate my portal account?
A: Existing players can follow the steps below to create their account:
- Go to My Portal and select “New User”
- Input your information which includes:
- Players Club card number
- Password creation
- Date of birth
- Zip code
*A verification email will be sent to the email address included above to finalize account activation.
Q: Is the Player Portal accessible on desktop and mobile devices?
A: Yes. The portal is web-based. This means it is available via our website and is accessible on both desktop and mobile devices. This is not available via a mobile app.
Q: Why are my points not updating as I play?
A: Point updates can take up to 24 hours to appear on the portal.
Q: Is my Casino Host information available here?
A: Yes. You will receive Host communications on the Player Portal, and their contact information is provided if you are to have any questions/comments/concerns!
Q: I am a new player without a host, how do I get in contact?
A: Just email our team at the address near the bottom of the portal and we will connect you.
Q: If I make an update to my account on the Player Portal, is it live in my player account?
A: No. These updates are sent to a Seven Feathers Team Member who is authorized to make account changes. These updates could take up to 3 business days.
Q: Am I able to get Win/Loss statements here?
A: Yes. There is a Win/Loss button towards the bottom of the page. Click that, and the document is downloadable.
Recharge and Refresh in the Heart of the Umpqua Valley.
Welcome to Seven Feathers Hotel, your place to recharge & refresh in the heart of the picturesque Umpqua Valley. Book your stay today