Player Portal FAQs

The Player’s Club Is Going Online.

Learn more about your new player portal by watching the video below!

Q: What is the Players Club portal and why do I need it?

A: The Players Club portal is a web-based opportunity for our Team and Guests to interact in a new, technologically advanced way. The portal also allows our Guests to be better informed on things such as:

  1. Tier/point status
  2. Offer updates
  3. Promotions
  4. Events

Q: Are my offers redeemable via the portal?

A: Yes. Click on the offer you would like to use, and a sidebar will appear with the next steps to redeem. Processing could take up to 24 hours to remove the offer from your portal after redemption.

Q: Will I receive special offers on the portal?

A: Yes. Stay tuned ????

Q: Can I create a new players club account on the portal?

A: Yes. To create a new account please follow the steps below after the portal is live on our website:

  1. Go to My Portal
  2. Input your information
  3. Your account is active upon verification of ID on Seven Feathers Property.

Q: I am a current Players Club member, how do I activate my portal account?

A: Existing players can follow the steps below to create their account:

  1. Go to My Portal and select “New User” 
  2. Input your information which includes:
  3. Players Club card number 
  4. Email
  5. Password creation
  6. Date of birth
  7. Zip code 

*A verification email will be sent to the email address included above to finalize account activation.

Q: Is the Player Portal accessible on desktop and mobile devices?

A: Yes. The portal is web-based. This means it is available via our website and is accessible on both desktop and mobile devices. This is not available via a mobile app.

Q: Why are my points not updating as I play? 

A: Point updates can take up to 24 hours to appear on the portal. 

Q: Is my Casino Host information available here?

A: Yes. You will receive Host communications on the Player Portal, and their contact information is provided if you are to have any questions/comments/concerns! 

Q: I am a new player without a host, how do I get in contact?

A: Just email our team at the address near the bottom of the portal and we will connect you.

Q: If I make an update to my account on the Player Portal, is it live in my player account?

A: No. These updates are sent to a Seven Feathers Team Member who is authorized to make account changes. These updates could take up to 3 business days.

Q: Am I able to get Win/Loss statements here?

A: Yes. There is a Win/Loss button towards the bottom of the page. Click that, and the document is downloadable. 

Newsletter FAQs

Q: Why are newsletter offers switching to email only?

A: Offers are changing for a numbers of reasons, including your convenience and our initiative to go GREEN! Delivering your monthly offers and general casino information via email is more convenient because we will be in control of when they arrive, always aiming for the first of each month. Being considerate of our impact on the environment is very important to us; digital mailers will substantially reduce our footprint.

Q: What benefits can I expect from email offers?

A: One of the primary benefits is speed. Using “snail mail” is increasingly unpredictable, and emails will always arrive on time – even on a holiday. Valid email addresses could also receive additional offers throughout the month. Email offers will also be used to create a player portal where you can view points, access offers/rewards, and receive other information through the Seven Feathers website.

Q: Can I update my email address online?

A: Yes, you can update your information in the form located on this page. For security purposes, updates to the form do not occur in real time and may take time for verification.

Q: Can I update my email address over the phone?

A: Yes. Call the Players Club at 800.548.8461 ext. 1103.

Q: Can I sign up for a Player’s Club account online?

A: Not at this time. Player’s Club accounts can be created by visiting the Cashier Cage, with valid photo ID.

Q: Will I still receive information regarding Seven Feathers in the mail?

A: No, this conversion will insure that your offers are received in a consistent, timely manner and digital mailers will substantially reduce our footprint.

Q: What if I do not have an email address?

A: It is preferred that you have an email account to receive offers and information directly. If you do not want to create an account, you can still view your offers while you are visiting us on-property at any Players Club Kiosk, or by calling our Players Club at 800.548.8461 ext. 1103.

Q: What if I share an email address with another person?

A: We prefer that you have your own email address where your offers are delivered. Although the prior is preferred, your offers are linked to your Players Club number so sharing an email address should not be an issue.

Q: What will happen to my offers without an email address?

A: Your offers are tied to your Players Club account, and will remain the same. You will not lose your offers without an email. You can always view your offers on one of the kiosks at the property or by calling the Players Club with your account info.

If you have any questions that are not listed here please send an email to and we will respond as quickly as we can.